Frequently Asked Questions
Everything you need to know about your Sterling by Music Man gear.
Where are Sterling by Music Man instruments manufactured?
Our instruments are designed by the Ernie Ball Music Man team in California and manufactured in Indonesia and Korea, where they undergo rigorous quality control inspections.
What is the standard shipping time for new orders?
Orders are typically processed within 2-3 business days. Domestic shipping within the United States usually takes 5-7 business days depending on your location.
What is your return policy for instruments?
We offer a 30-day return policy for items in original, brand-new condition. Please ensure all original packaging and accessories are included to receive a full refund.
Do Sterling by Music Man guitars come with a warranty?
Yes, all new instruments come with a one-year limited warranty against manufacturing defects in materials and workmanship.
Can I use Ernie Ball Music Man parts on my Sterling guitar?
While many designs are similar, Sterling by Music Man and Ernie Ball Music Man parts are often not interchangeable due to different manufacturing specifications.
How do I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.